Under the UK GDPR and the Data Protection Act 2018 you have the following rights. Most can be used straight from the app under Profile → Your data and privacy.
| Right | What it means | How |
|---|---|---|
| Access | Get a copy of the data we hold about you | Download it in the app, or ask us |
| Rectification | Correct anything that's wrong | Edit your details in the app |
| Erasure | Have your personal data deleted | Request deletion in the app, or ask us |
| Portability | Take your data elsewhere in a common format | The in-app download is machine-readable |
| Object / restrict | Ask us to stop or limit certain processing | Contact us |
| Withdraw consent | Stop marketing or non-essential cookies | Notification settings, unsubscribe links, or cookie settings |
What happens when you ask to be deleted
Your name, phone, email and addresses are removed. Past orders are kept as anonymous records for six years because the law requires us to keep financial records.
How long we take
We respond within one month. We may ask you to confirm your identity first.
Contact
To make a request, ring the shop on 01484 429800 or email [email address]. If you're not satisfied you can complain to the Information Commissioner's Office.